Frequently Asked Questions

About eBooks

What is an eBook?

An eBook (short for ‘electronic book’) is a digital version of a printed book, optimised for on-screen reading.

What formats do eBooks come in?

Macmillan eBooks are available in two formats: ePub2 (also known as ePub) and web PDF (also known as AER).

What is ePub?

ePub (short for ‘electronic publication format’) is an open-source eBook format compatible with portible devices such as android tablets, iPads, smartphones and eReaders.

The content in an ePub eBook is reflowable, enabling you to resize the text or alter the size of the display, and the text will rewrap itself to fit the available viewing area.

What is web PDF?

PDF is short for Portable Document Format.  This is a fixed format that opens with Adobe Digital Editions and is ideal for reading an eBook on a PC/Mac.

What is DRM?

‘DRM’ stands for ‘Digital Rights Management’.  The purpose of DRM and digital watermarking for eBooks is to prevent them being illegally shared, copied or printed. All the Macmillan eBooks are protected with DRM so that our author’s content is protected and eBooks can only be accessed by authorised users.

About Reading Devices

What devices can I read my eBooks on?

eBooks can be read on a range of reading devices such as PCs, laptops, smartphones, iPads, eReaders and Android tablets.

How many devices can I have an eBook on?

You can have your eBook simultaneously on several reading devices. Each device needs to be registered to your Adobe ID in order to be allowed to have a DRM-protected eBook on it. You obtain this ID by registering at www.adobe.com. If you don't have an Adobe ID you will be prompted by Adobe Digital Editions/BlueFire reader to create an ID automatically

Buying eBooks

How do I buy an eBook?

Click on the title you want, then click ‘Add to Basket’ and then go through the usual payment procedures via the ‘Checkout’. You can put multiple eBook titles in your basket.

Our eBook store accepts payment via most major credit and debit cards. 

How do I rent an eBook?

It's easy. Just sign-in to your account (or create one here) and select the eBook that you want. On the product page, click the drop-down box beneath ‘Duration of purchase’ and select the period that you want it for. Then follow the check-out process to purchase your eBook.

Download your eBook to your eReader. It’ll stay here until your chosen rental period is up. 

The rental option is only available on certain eBooks.

What countries can I order from?

You can buy eBooks from Macmillan from most countries excluding the USA.

What currencies can I use to buy eBooks?

You will be charged in US Dollars.

Do I get a Receipt?

No, but you will be sent a confirmation email after purchase.

Can I get a refund for my purchase or exchange my purchase for another eBook?

All eBook titles bought from Macmillan are non-refundable and cannot be exchanged or returned.

If you are experiencing technical difficulties buying or downloading your eBook, please contact help@macmillan.com

Can I cancel my order for the supply of products?

Unless certain exceptions apply, you have the right to cancel your order without giving any reason within 14 days after the day of confirmation of the order (ie the date on which we email you to confirm our acceptance of your order), which is when the contract between us is formed. Under one such exception, however, the right of cancellation does not apply to the supply of digital content (including apps, digital software, eBooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to supply it immediately, and that you could not cancel it once supply had started. By accepting the Terms of Use and Sale when placing an order or request to redeem a code, you agree that you wish for the supply of the products to begin immediately. You further agree and acknowledge that you lose your right to cancel the contract once the supply of the product has begun.

Can I purchase an eBook as a gift or share my eBook with someone else?

This is not possible as your eBook will be linked to your Adobe ID.

Downloading eBooks

How do I redeem my Macmillan eBook Token?

Please see below our video showing you how to redeem your eBook token on the Macmillan Education eBook store. For a step by step guide, please click here.

Do I need software to download an eBook from Macmillan?

For DRM ePub eBooks you will need to download Adobe Digital Editions (if this software is not already on your computer). When you download this software, you will be asked to create an Adobe User ID. This is Adobe’s way of identifying you each time you download a new eBook or add a new device to your account

What is Adobe Digital Editions?

Adobe Digital Editions is a free desktop reading application for PCs and Macs that enables you to download eBooks in ePub or web PDF format.

With Adobe Digital Editions, you can open the eBook on your computer and transfer it to other reading devices

At present Adobe Digital Editions supports more than 50 eReaders, including the Sony Readers and the Barnes & Noble Nook.

As eBook technology is constantly changing, we strongly recommend that you check with the manufacturer to see if your device is compatible before buying an eBook from Macmillan

How do I install Adobe Digital Editions?

You can install Adobe Digital Editions on your system in several ways. The simplest is to visit the installer page on the Adobe Digital Editions site, from which you can install the software.

To install Adobe Digital Editions go to http://www.adobe.com/products/digitaleditions/ and click on “Download Now” then select the correct download for you, depending on whether you are using a Windows or Mac machine.

After installation, you’ll be asked to activate Adobe Digital Editions. During activation, you’ll have the option to create an Adobe User ID.  An Adobe ID enables you to transfer DRM-protected eBooks between multiple reading devices and restore them after a data loss or system reinstallation.  If you don’t create an Adobe ID, the software will still download but you will not be able to download any eBooks until the User ID is created.

How do I download an eBook I have just bought onto my computer?

Once you have bought an eBook from Macmillan, the eBook will be ready to download. It will be held in your ‘My Account’ section, which will open automatically for you at the end of the ‘Checkout’ process.

Go to the ‘Account Dashboard’ section within the ‘My Account’ area.

Make sure you have an eReader downloaded – You can do this by clicking on ‘eReader Download’ this will take you to the appropriate eReader for the device you are using.

In the ‘Account Dashboard’ section within the ‘My Account’ area, you will see all the eBook titles you’ve downloaded from Macmillan with the most recent listed at the top. You will also see a ‘Download’ button, which you use to download each eBook you’ve bought.

If you have any problems downloading an eBook that you’ve bought from Macmillan, please contact us – help@macmillan.com

How long will my eBook download take?

This depends on your computer's Internet connection. With a typical broadband speed of about 7 Mbps, it should take just a few seconds. You can check your download speed by contacting your broadband supplier.

How do I transfer eBooks from my computer to other reading devices?

You can read your eBooks on your computer or you can transfer them to other reading devices. To transfer DRM eBooks from your computer to your eReader, smartphone and/or tablet, in most cases you need to follow this procedure:

  • Open Adobe Digital Editions
  • Go to ‘Library’ and click ‘Library > Add item to library’
  • Select the eBook on your computer and click ‘Add’ or ‘Open’
  • Close Adobe Digital Editions
  • Connect your reading device to your computer using a USB cable (which is supplied with the device)
  • Open Adobe Digital Editions
  • In ‘Library’, under ‘Bookshelves’, an icon representing your reading device will appear
  • Click on the eBook and drag it to the reading device icon
  • Disconnect the reading device from your computer

If you have any queries about transferring your eBooks to reading devices, we recommend that you contact the relevant device manufacturer

How do I build an eLibrary?

An eLibrary is where the eBooks and audio downloads purchased on this site are stored. It is therefore also a back-up for all books on your other reading devices.

With Macmillan, every time you buy and download an eBook, it is automatically stored in your eLibrary, which is in your ‘My Account’ section.

What happens to an eBook that I downloaded once I've finished it?

The eBook remains on your computer unless you manually delete it. You can re-download your eBook through your ‘My Account’ section. All eBooks you’ve bought from Macmillan are displayed in this section, and you can also view your entire eLibrary of titles bought from Macmillan.

You can access all eBooks you’ve bought from Macmillan at any time by logging into your ‘My Account’ area.

How many devices can I have an eBook on?

You can have your eBook simultaneously on up to five devices.  Each device needs to be registered on your Adobe ID in order to be allowed to have a DRM-protected eBook on it (see ‘What is DRM?’).

My Account

Do I need an account in order to buy eBooks from Macmillan?

Yes, to buy eBooks from Macmillan you do need to create an account with us. 

What are the main features of the ‘My Account’ area?

The ‘My Account’ area is divided into:

  • Account Dashboard: for viewing and managing your eBook purchases.
  • Account Information:  for checking and amending your details.
  • Address book: for viewing your saved addresses.
  • My Orders: for viewing your orders.
  • My Wishlist: here you can save a list of eBooks you would like to purchase which you can come back to and review.

About our eBooks and audio files: this takes you to more information on our eBooks and audio files

Need help?

You can either submit a question or send us an email at help@macmillan.com

You can also call us on +44 (0)207 014 6767 (Monday – Friday 8am – 5:30pm UK time)

Subscriptions

How do I get a subscription code?

Your school or institution will liaise directly with Macmillan Education to determine whether they would like to pay for and activate an online subscription to enable you to have access to the Caribbean eBooks online. You need to contact your institution directly for more information.

If your institution has a subscription, you’ll receive a subscription code and instructions on how to access our resources. 

I have a subscription code. How do I activate it?

If you have an eBook subscription code you will need to log in to or create an account. Click here to find out more.

What happens once my subscription has come to an end?

If your institution stops subscribing, its subscription period comes to an end, or you never received a subscription code or set of instructions, you need to contact your institution directly.

Once your subscription has come to an end, your item(s) will be removed from your account page and you will be required to make a new purchase or enter a new subscription code to access your chosen eBooks.